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Rod Warranty
Important: We must receive the section of the rod with the model number on it, AND a completed warranty form to process your warranty/oops claim. Proof of purchase such as a receipt from an Authorized Retailer* is a requirement for all warranty claims.
Rod Replacement Form
LIMITED 1 YEAR ROD WARRANTY
Rods registered on your online account or with us with a 1 year warranty will be covered for most failures due to manufacturer defaults.
Valid Warranty Claims: Breakage due to material, or craftsmanship.
If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping to Sougayilang. If we determine it broke by abuse or misuse, we will contact you and offer you a replacement under our Oops Replacement Program.
Please understand rods aren’t indestructible and must be used fairly to the type of fishing they were designed for. If you broke your rod fishing 50lb braid on a 10lb rod or lifting a giant fish into your boat using only your rod, then please use the Oops Replacement Program designed for these situations.
Shipping Guidelines: Please send your rod in 4-24” Length sections. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form, and proof of purchase such as a receipt from an Authorized Retailer.
Rod Guides Policy: Broken/missing guides are not covered under any Sougayilang Warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.
You may contact us by email at Sougayilangfishing@Gmail.com with the Subject “Replacement Guide Inquiry” for an inquiry of us to send a replacement by mail. It is much more inexpensive and faster to have a guide repaired locally.
Out of Stock Policy: In the event, a product submitted for warranty is out of stock or discontinued, Sougayilang will generously find a comparable replacement.
*Authorized Retailer Policy: Retailers will possess a brick and mortar storefront location. Sougayilang will not warranty products purchased through online auction or marketplace sites (i.e. e-bay etc.) due to the untraceable nature of the transaction.
Processing: Please allow 3-5 business days to process the warranty and additional 5-7 business days for shipment.
______________________________________________________________________________________________________________________________
OOPS REPLACEMENT PROGRAM
Rod Replacement Form
It doesn’t matter what happened. You broke your rod and need a new one. Accidents happen and this program is designed to get a new rod back in your hands A.S.A.P.! Accidents happen. Car doors, hatches, ceiling fans, lost receipts even rods ran over in the driveway. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite Sougayilang Fishing rod at a reasonable price.
Accidents happen. Car doors, hatches, ceiling fans, even rods run over in the driveway. We think you deserve a reward for being a loyal customer and we have a program to replace your broken rod. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite Sougayilang Fishing rod at a reasonable charge.
Fees: Please contact us at Sougayilangfishing@Gmail.com with the Subject “Oops Replacement Program – Pricing” for a quote on the rod(s) you need to replace.
Shipping Guidelines: We recommend that you send the product to us through a Mail carrier, this can be done quickly and affordably. Be sure to keep the tracking number so that delivery can be verified if necessary.
You must have the 6” section of the rod with the model number intact in the package. We do not need the entire rod for any Oops Replacements. Also, include a completed Rod Replacement Form.
Processing: Please allow 3-5 business days to process the warranty and additional 5-7 business days for shipment.
Rod Replacement Form
LIMITED 1 YEAR ROD WARRANTY
Rods registered on your online account or with us with a 1 year warranty will be covered for most failures due to manufacturer defaults.
Valid Warranty Claims: Breakage due to material, or craftsmanship.
If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping to Sougayilang. If we determine it broke by abuse or misuse, we will contact you and offer you a replacement under our Oops Replacement Program.
Please understand rods aren’t indestructible and must be used fairly to the type of fishing they were designed for. If you broke your rod fishing 50lb braid on a 10lb rod or lifting a giant fish into your boat using only your rod, then please use the Oops Replacement Program designed for these situations.
Shipping Guidelines: Please send your rod in 4-24” Length sections. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form, and proof of purchase such as a receipt from an Authorized Retailer.
Rod Guides Policy: Broken/missing guides are not covered under any Sougayilang Warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.
You may contact us by email at Sougayilangfishing@Gmail.com with the Subject “Replacement Guide Inquiry” for an inquiry of us to send a replacement by mail. It is much more inexpensive and faster to have a guide repaired locally.
Out of Stock Policy: In the event, a product submitted for warranty is out of stock or discontinued, Sougayilang will generously find a comparable replacement.
*Authorized Retailer Policy: Retailers will possess a brick and mortar storefront location. Sougayilang will not warranty products purchased through online auction or marketplace sites (i.e. e-bay etc.) due to the untraceable nature of the transaction.
Processing: Please allow 3-5 business days to process the warranty and additional 5-7 business days for shipment.
______________________________________________________________________________________________________________________________
OOPS REPLACEMENT PROGRAM
Rod Replacement Form
It doesn’t matter what happened. You broke your rod and need a new one. Accidents happen and this program is designed to get a new rod back in your hands A.S.A.P.! Accidents happen. Car doors, hatches, ceiling fans, lost receipts even rods ran over in the driveway. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite Sougayilang Fishing rod at a reasonable price.
Accidents happen. Car doors, hatches, ceiling fans, even rods run over in the driveway. We think you deserve a reward for being a loyal customer and we have a program to replace your broken rod. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite Sougayilang Fishing rod at a reasonable charge.
Fees: Please contact us at Sougayilangfishing@Gmail.com with the Subject “Oops Replacement Program – Pricing” for a quote on the rod(s) you need to replace.
Shipping Guidelines: We recommend that you send the product to us through a Mail carrier, this can be done quickly and affordably. Be sure to keep the tracking number so that delivery can be verified if necessary.
You must have the 6” section of the rod with the model number intact in the package. We do not need the entire rod for any Oops Replacements. Also, include a completed Rod Replacement Form.
Processing: Please allow 3-5 business days to process the warranty and additional 5-7 business days for shipment.