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Reel Support
Reel Warranty Policy
We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, Sougayilang will generously find a comparable replacement.
*An Authorized Retailer will possess a brick and mortar storefront location. Sougayilang will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.
Non-Warranty Service
Our Service Centers are happy to perform requested non-warranty service. This service will be charged at the normal rates of the individual service center and will be supported accordingly by the individual service center.
Important: A dated sales receipt, your name, address, telephone number(s), and email address must accompany all warranty requests. Please include the Warranty/Service Form in the box with a brief description of the problems you are experiencing to help us understand exactly how we can repair/replace your product.
（Your reel is warranted, for the 1-year period following your purchase, from manufacturer's defects and mechanical
failures resulting from normal use. Warranty coverage REQUIRES proof of purchase from an authorized Sougayilang dealer. If proof of sale is NOT ENCLOSED with your product the warranty period will be defined as 1 year
from the manufactured month stamped on the product. Warranty DOES NOT cover the cleaning of the reel,
only mechanical repair. In many cases a cleaning will be required to bring the reel to full working order, please
select “Clean and Service” ($15.00 USD) if it is obvious this is needed or if this procedure is requested. Damage
from an accident, abuse, or Environmental Damage due to neglect of maintenance (typically from saltwater
corrosion) IS NOT COVERED under your product warranty. Warranty Repair additionally covers return shipping,
NON-WARRANTY reels will incur all return shipping charges.）
REEL SERVICE
Authorized Warranty Service Centers
Contact by mail,Ask for warranty address
We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, Sougayilang will generously find a comparable replacement.
*An Authorized Retailer will possess a brick and mortar storefront location. Sougayilang will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.
Non-Warranty Service
Our Service Centers are happy to perform requested non-warranty service. This service will be charged at the normal rates of the individual service center and will be supported accordingly by the individual service center.
Important: A dated sales receipt, your name, address, telephone number(s), and email address must accompany all warranty requests. Please include the Warranty/Service Form in the box with a brief description of the problems you are experiencing to help us understand exactly how we can repair/replace your product.
（Your reel is warranted, for the 1-year period following your purchase, from manufacturer's defects and mechanical
failures resulting from normal use. Warranty coverage REQUIRES proof of purchase from an authorized Sougayilang dealer. If proof of sale is NOT ENCLOSED with your product the warranty period will be defined as 1 year
from the manufactured month stamped on the product. Warranty DOES NOT cover the cleaning of the reel,
only mechanical repair. In many cases a cleaning will be required to bring the reel to full working order, please
select “Clean and Service” ($15.00 USD) if it is obvious this is needed or if this procedure is requested. Damage
from an accident, abuse, or Environmental Damage due to neglect of maintenance (typically from saltwater
corrosion) IS NOT COVERED under your product warranty. Warranty Repair additionally covers return shipping,
NON-WARRANTY reels will incur all return shipping charges.）
REEL SERVICE
Authorized Warranty Service Centers
Contact by mail,Ask for warranty address